This article is a continuation of my previous post, in which we started setting up a workflow using SuiteFlow to pre-populate several field values within a ticket record used by support staff to help improve their overall efficiency. We began by configuring the workflow itself, and then added a simple automation to set and unset the value of a custom field called “Completed By” based on the value of the “Status” field.  In the second half, we’ll dive deeper into workflows and use joins to source fields from other related records to populate additional fields on the ticket for an even more dynamic automation.

Project Methodology is defined by the Project Management Institute as “a system of practices, techniques, procedures and rules used by those who work in a discipline.”  Project methodology is full of fancy buzz words like sprints, scrum master and burndowns.  It sounds complicated, but let’s breaks down what it really means and why it’s important for an organization and their clients.

What is NPS?

Net Promoter Score (NPS) is an index to measure customer loyalty toward your company or service. Customers are asked to provide feedback about how likely they are to recommend your services in the future using a 0 to 10 scale.

When looking for ways to optimize your business operations, it is tempting to focus on “big wins” – the changes that will yield time savings in the minutes or hours.  However, it can be just as fruitful, if not more so, to find ways to save a few seconds on repetitive tasks that are performed hundreds of times each day by multiple employees. 

This is part 2 of the Warranty and Repairs Management in NetSuite blog series. My first blog covered detailed instructions about how to set up Warranty and Repairs Management and all the great things that NetSuite can do. Once you've completed those 4 steps, you're almost ready to use NetSuite. 

Ever hired an employee or invested in training an employee only to find that it was a complete miss? The employee is not the right fit, or the training that you invested your employee’s time and the company’s money in did not provide any results or improvement?

Happy New Year?

Yes, that was a question – is your new year really going to be HAPPY?

NetSuite provides companies with so many great options to manage their business. In this article, I am going to cover an introduction to workflows and how you can manage both simple and complex processes with this powerful tool. I have found many users need some guidance when it comes to how to approach a workflow to streamline internal processes and adhere to policies and procedures.

NetSuite’s saved search function gives you the ability to develop highly-customized reporting in a simple, point-and-click interface.  In previous posts, I’ve highlighted some of the more advanced techniques that can be used when creating saved searches within NetSuite, including formulas and SQL statements.  In contrast, this article will address one of the easiest-to-use and most powerful features available within saved searches – automated email alerts.  With just a few clicks, you can create automated emails that are specifically tailored to the unique processes of your business, all without any coding or development background.

Project management is both a science and an art form. There are many project management methodologies and tools out there to help a project manager, but without the human touch, you are less likely to be successful in pushing your projects through on time, on schedule, and within budget.  A good project manager is how efficient and effective they are at getting things done. However, there are many project managers who go through the motions without the “people” aspect that really makes a project manager successful.