One of the most contentious issues in the world of ERP and IT is how much attention to give to current state and future state ERP business processes.  Opinions on the issue run the whole spectrum on how this should be addressed; some people feel that companies should let their ERP systems dictate what new processes will be, while others feel that current state and future state processes should be documented and analyzed in detail. Many people, including myself, feel that the approach should fall somewhere in between.

A good account manager should be your advocate. They are a representation of you to your partner and should be making sure that all of your needs have been met. They should understand fully understand your business challenges and be proactive about offering the right solutions for any problems you are experiencing. They should not be upselling you on every single item they have available, but rather finding the ideal solution to help you meet your goals.

What would it be like to have a great Partner, not just a vendor?

A Letter from Concentrus President Amy Malmquist

You would be surprised what an organization can do when it’s fully aligned. 

The game isn’t over until it’s over.  We witnessed that in the 2017 SuperBowl where the New England Patriots trailed the Atlanta Falcons 28-9 at the end of the third quarter.   The Falcons dominated and most were expecting the same results by game end.  But stunningly, the Patriots didn’t panic. Not only did they tie the game by the end of regulation in the fourth quarter, but they won it in overtime!  It is the greatest SuperBowl comeback win in league history. 

There are a ton of NetSuite partners out there. Some are more knowledgeable than others, but chances are most of them know more than the average NetSuite user. So how do you determine which NetSuite partner to choose? Or, if you are already working with a NetSuite partner, how do you know if they are really the right partner for you?