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April Stavropoulos, Account Manager

April Stavropoulos, Account Manager
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Recent Posts

5 Tips to Increase Customer Satisfaction and NPS

Posted by April Stavropoulos, Account Manager on Jan 24, 2018 7:12:00 AM

What is NPS?

Net Promoter Score (NPS) is an index to measure customer loyalty toward your company or service. Customers are asked to provide feedback about how likely they are to recommend your services in the future using a 0 to 10 scale.

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Tags: Customer Service

6 Things Your Account Manager Should Be Doing

Posted by April Stavropoulos, Account Manager on Oct 19, 2017 1:43:25 PM

A good account manager should be your advocate. They are a representation of you to your partner and should be making sure that all of your needs have been met. They should understand fully understand your business challenges and be proactive about offering the right solutions for any problems you are experiencing. They should not be upselling you on every single item they have available, but rather finding the ideal solution to help you meet your goals.

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