COVID-19 has pushed many retailers to consider putting up their own online webstore. Not only can weather more storms (such as a worldwide pandemic) than a brick and mortar store, but it also gives you the flexibility you need to grow your retail business, provided that it is integrated with your back office systems.
COVID-19 has impacted everyone in the United States personally, professionally, and/or financially. Startups, especially newer retailers, have been hit hard because they do not always have the cash flow, processes and systems in place to handle this drastic of a change.
You’ve got complex orders with different pricing for each customer. You need a flexible system in place to streamline the order-to-cash process.
If you have siloed systems, the order management process can be very manual and prone to human error. But, what would your company look like if you could automate and manage your entire order lifecycle from order capture and validation, to order release and shipment confirmation, all the way through to follow up customer communications and payment settlement?
The cell phone industry has a lot of moving parts. Whether you’re a unit, parts, or accessories distributor or you do cell phone repairs, you’ve got a lot of items to keep track of. Not only do you have to handle all the standard business functions – marketing, sales, accounting, customer management, etc. – but you also have a lot of different kinds of inventory in multiple locations to keep track of.
What is NPS?
Net Promoter Score (NPS) is an index to measure customer loyalty toward your company or service. Customers are asked to provide feedback about how likely they are to recommend your services in the future using a 0 to 10 scale.
Tags: Customer Service