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Authorized Contacts in NetSuite Account Center

Posted by Kevin Suh, NetSuite Administrator on Sep 26, 2023 11:00:00 AM

Are you currently utilizing Netsuite's customer support services? To enhance response times and establish a more scalable customer support system, Netsuite has implemented a streamlined process known as "Authorized Contacts" in alignment with the Terms of Support Service.

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Tags: NetSuite, NetSuite Partner, NetSuite How To's, NetSuite Tips, NetSuite Administrator, Netsuite ERP, Authorized Contacts, Account Center

How To Reschedule Your Release Update

Posted by Sara Duong, Consultant on Sep 21, 2023 11:00:00 AM

We find ourselves in the midst of an implementation process, and the timing of the upcoming NetSuite release updates couldn't be more inconvenient. It's right in the heart of our user acceptance testing phase, which not only poses a risk of disrupting our testing but also threatens to delay our go-live plans. Historically, unless you were subscribed to premium support, you had no choice but to adhere to the assigned release update schedule. However, if your system is running on the OCI database structure, you now have the flexibility to reschedule these release dates to better suit your needs.

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Tags: NetSuite, NetSuite How To's, NetSuite Tips, NetSuite Administrator, Netsuite ERP, Netsuite Updates, Changing Schedules, Request Different Dates, OCI Database

Troubleshoot Integration Concurrency Problems

Posted by Sara Duong, Consultant on May 2, 2022 1:31:45 PM

What is Integration Governance? Integration Governance helps manage the multiple 3rd party integration calls or internal script requests. It is very likely you may run into a concurrency issue if your NetSuite environment is heavily customized with scripts, have several API or EDI connections such as marketplace integrations (Amazon, eBay, HomeDepot, etc), and/or have 3PL connections. NetSuite limits the number of simultaneous calls into NetSuite at one time. When this happens, your call will fail and result in an error.

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Tags: NetSuite, NetSuite How To's, NetSuite Tips, NetSuite Integrations, SuiteCloud, NetSuite Administrator, Concurrency, Performance, Connectors

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