When processing a customer return, specifically a credit memo, NetSuite traditionally posts a debit entry to the income account assigned on the item record being returned. You may want to modify this behavior and have NetSuite post this debit to a different account. While this is not possible out of the box, NetSuite has developed the Sales Returning Accounting SuiteApp, which allows you to modify how the system posts these transactions to the general ledger. Let’s take a look at the SuiteApp, which is free, and walk through the setup process.
