---
title: "Online Customer Forms in NetSuite: A Step-by-Step Setup Guide"
description: This blog walks through how to set up your online customer forms to embed on your company website.
---

[Blog | NetSuite | Concentrus](https://blog.concentrus.com)

# [Online Customer Forms in NetSuite: A Step-by-Step Setup Guide](https://blog.concentrus.com/online-customer-forms-in-netsuite-a-step-by-step-setup-guide)

 Written by [Stephanie Kim](https://blog.concentrus.com/author/stephanie-kim) | Oct 1, 2025 4:00:01 PM

NetSuite’s Online Customer Form lets you capture website leads straight into your CRM—no manual entry required. Below is a step-by-step guide on how to set up your online customer forms in NetSuite.

**Step 3: Configure Workflow/Behavior**

Open the **Set Workflow** (or **Setup/Preferences**) tab to define what NetSuite does with each submission:

**Step 4: Layout & Branding (optional but recommended)**

**Step 5: Publish & Embed on Your Website**

**Step 6: Test End-to-End**

**Tips & Best Practices**

<https://blog.concentrus.com/hubfs/Concentrus%20Advantage%20ROI%20Roadmap.pdf?hsLang=en-us>

Schedule a free strategy call with our ERP experts today!

 

References

Gartner. (2023). *Enterprise Resource Planning (ERP) Insights*. Retrieved from Gartner: https://www.gartner.com/en/information-technology/topics/enterprise-resource-planning

 

**About Us**

Concentrus is a leading provider of innovative cloud-based enterprise resource planning (ERP) solutions, including NetSuite. Our team of NetSuite experts offers a range of services, including NetSuite price analysis, NetSuite training, and NetSuite integration services.  

Our goal is to help businesses of all sizes maximize their investment in NetSuite by providing expert NetSuite cost optimization and implementation strategies. With years of experience as a NetSuite partner, our NetSuite administrators and NetSuite consultants are well equipped to help businesses of all sizes with their NetSuite consulting needs.  

Whether you're looking for a NetSuite consultant to help with your NetSuite implementation or you need ongoing NetSuite support, Concentrus is here to help. 

 

Read About Our [Implementation Methodology](https://www.concentrus.com/implementation-methodology/)

 

Want more NetSuite Tips and Tricks? Check out our [Short & 'Suite ](https://www.youtube.com/watch?v=HRe7GRtT_-M)[videos](https://www.youtube.com/watch?v=HRe7GRtT_-M)

 

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