--- title: Write Off Bad Debt description: Do you have bad debt you need to write off your books? We will walk you through how to enter journals and process payments to remove these from your AR. image: https://blog.concentrus.com/hubfs/pexels-mikhail-nilov-8296974.jpg --- [![logo-concentrus-blog](https://blog.concentrus.com/hs-fs/hubfs/logo-concentrus-blog.png?width=341&name=logo-concentrus-blog.png)](http://www.concentrus.com/)   - Our Services - ERP Services - [Implementation & Configuration](http://concentrus.com/implementation-methodology/) - [NetSuite Rescue & Optimization](http://concentrus.com/netsuite-rescue-optimization/) - [Customization & Integrations](http://concentrus.com/customization-methodology/) - [NetSuite Consulting & Support](http://concentrus.com/netsuite-optimization-assessment/) - [NetSuite Health Check](http://concentrus.com/netsuite-optimization-assessment/) - NetSuite Solutions - [Parent Level Credit](http://concentrus.com/parent-level-credit/) - [China Tariff Calculator](http://concentrus.com/china-tariff-calculator/) - [Item Authorization](http://concentrus.com/item-authorization/) - [The Concentrus Toolkit](http://concentrus.com/the-concentrus-toolkit/) - Platforms - [NetSuite](https://concentrus.staphaus.net/what-is-netsuite/) - [Wholesale Distribution](http://concentrus.com/wholesale-distribution-erp-cloud-erp-netsuite/) - [Manufacturing](http://concentrus.com/netsuite-for-manufacturing/) - [Retail & Ecommerce](https://concentrus.staphaus.net/netsuite-for-retailers/) - [Medical Device](https://concentrus.staphaus.net/netsuite-medical-device/) - [Food & Beverage](https://concentrus.staphaus.net/netsuite-for-food-beverage/) - [Software](https://concentrus.staphaus.net/netsuite-for-software/) - [Non-Profit](https://concentrus.staphaus.net/netsuite-for-non-profit/) - [Service Industries](https://concentrus.staphaus.net/netsuite-for-service-industries/) - [Acumatica](https://concentrus.staphaus.net/acumatica/) - [Wholesale Distribution](https://concentrus.staphaus.net/acumatica-for-wholesale-distribution/) - [Manufacturing](https://concentrus.staphaus.net/acumatica-for-manufacturing/) - [Retail & Ecommerce](https://concentrus.staphaus.net/acumatica-for-retailers/) - [Food & Beverage](https://concentrus.staphaus.net/acumatica-for-food-beverage/) - [Non-Profit](https://concentrus.staphaus.net/acumatica-for-non-profit/) - [Construction](https://concentrus.staphaus.net/acumatica-for-construction/) - [Service Industries](https://concentrus.staphaus.net/acumatica-for-service-industries/) - [Industries](https://concentrus.staphaus.net/industries/) - [Why Concentrus](http://www.concentrus.com/why-concentrus/) - [About Us](http://www.concentrus.com/about-us/) - [Our Team](http://www.concentrus.com/our-team/) - [Pricing](http://concentrus.com/pricing/) - Resources - [Resources & Testimonials](http://concentrus.com/resources/) - [Blog](https://blog.concentrus.com/) - [Contact us](http://concentrus.com/contact-us/) - [Talk to an Expert](https://concentrus.staphaus.net/free-assessment/) - [Client Support](http://concentrus.com/support-2/) - [Careers](http://concentrus.com/careers/) - [Events](http://concentrus.com/events/) # Write Off Bad Debt Posted by [Mariella Marquez, Consultant](https://blog.concentrus.com/author/mariella-marquez-consultant) on Apr 25, 2022 11:08:46 AM Find me on: [LinkedIn](https://www.linkedin.com/in/mariella-marquez/) - [Tweet](https://twitter.com/share) ![pexels-mikhail-nilov-8296974](https://blog.concentrus.com/hs-fs/hubfs/pexels-mikhail-nilov-8296974.jpg?width=755&name=pexels-mikhail-nilov-8296974.jpg) Have you noticed small increments of one or two pennies in your A/R Aging report? Do you have some bad debt that you need to write off your books due to unresponsive clients? The following process will walk you through how to enter a Journal and process the customer payment to remove these from your Accounts Receivable reporting. First you’ll need to create a Journal entry to move the amount owed to bad debt. **Create a Journal Entry** 1. Go to Transactions > Financial > Make Journal Entries. 2. Select a subsidiary to associate with this journal entry. 3. If you have journal approval permission, check the **Approved** box to approve your journal entry. If you do not check this box, this entry does not post until it is approved. 4. Ensure **Date** is correct, you may want to update to post at the end of the most open period/quarter if cleaning up prior period. 5. Correct **Posting Period** to match Date provided. 6. On the **Lines** subtab: 1. 1. Enter a credit to A/R: - - In the **Account** field, select your Accounts Receivable account. - In the **Credit** field, enter the amount of the invoice for which you do not expect to receive payment. - In the **Name** field, select the name of the customer with whom this invoice is associated. - Enter other information on this line item as necessary. - Click **Add**. 2. Enter a debit to a bad debt account. - - In the **Account** field, enter or select your Bad Debt Expense account. - In the **Debit** field, enter the amount of the invoice for which you do not expect to receive payment. - Enter other information on this line item as necessary. - Click **Add.** 7. Verify that the **Out of Balance By** Debit and Credit fields are empty, and then click **Save.** **![](https://blog.concentrus.com/hs-fs/hubfs/image-png-Apr-25-2022-05-16-27-48-PM.png?width=757&name=image-png-Apr-25-2022-05-16-27-48-PM.png)** Secondly, you’ll have to accept the Journal entry as payment on the customers open Invoice. This will close out the open Invoice in NetSuite and clean up your A/R Aging reporting. **Accept a Customer Payment to Write Off Bad Debt** 1. Go to Transactions > Customers > Accept Customer Payments. 2. In the **Customer** field, select the customer with the unpaid invoice. 3. You can change the **Date** if appropriate but accept the default choice of **Undeposited Funds**. 4. In the **A/R Account** field, select a posting account for this transaction. 1. 1. Only invoices charged to this account show in the list ![](https://blog.concentrus.com/hs-fs/hubfs/image-png-Apr-25-2022-05-19-56-88-PM.png?width=650&name=image-png-Apr-25-2022-05-19-56-88-PM.png) 5. Click the **Apply** 6. Click the **Credits** subtab and then check the **Apply** box for the journal entry you created. ![](https://blog.concentrus.com/hs-fs/hubfs/image-png-Apr-25-2022-05-26-23-11-PM.png?width=707&name=image-png-Apr-25-2022-05-26-23-11-PM.png) 7. Click the **Invoices** subtab and then check the **Apply** box for the unpaid invoice. 1. 1. The Payment Amount is automatically set to 0.00. ![](https://blog.concentrus.com/hs-fs/hubfs/image-png-Apr-25-2022-05-28-53-72-PM.png?width=670&name=image-png-Apr-25-2022-05-28-53-72-PM.png) 8. Click **Save**. **About**** Us**   Concentrus is a complete NetSuite solutions provider that guides organizations through how to use NetSuite to reach highly focused business goals and objectives. 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