ERP Buyer’s Guide 2025 by Concentrus, Inc.
Implementation success starts before go-live. Learn the traps to avoid and what leading ERP experts recommend.
Introduction
According to the 2022 Panorama Consulting ERP Report, over 50% of ERP implementations fail to meet expectations (Panorama Consulting Group, 2022). This means that the majority of organizations investing significant time, capital, and resources into ERP still end up with systems that underdeliver on promised ROI, efficiency gains, or business transformation goals. The reasons are often predictable and preventable—ranging from unclear success metrics and poor change management to misaligned requirements and inadequate post-launch support.
At Concentrus, we’ve analyzed these failures in depth and built our methodology to solve them before they occur. In fact, we’ve identified the seven most common problems that derail ERP projects—and for each, we have a proven fix that turns risk into measurable ROI.
Trap #1: Skipping a Business Process Assessment
Mistake: Many companies jump into ERP selection without documenting or mapping their actual workflows. This leads to poor system fit and over-customization.
“You’d be shocked how often companies try to mold ERP around broken processes. We help them flip the script—fix the process first, then match the ERP.”
– Jesse Guzman, ERP Implementation Director at Concentrus
Solution: Conduct a full ERP readiness assessment with cross-department input. This ensures the ERP you select aligns with your current—and future—state workflows.
Trap #2: Underestimating Total Cost of Ownership (TCO)
Mistake: Companies focus only on software licensing costs, overlooking hidden costs like change management, training, and third-party integrations.
Solution: Build a complete TCO forecast, factoring in implementation services, internal resource allocation, and post-go-live support. Tools like our ERP ROI Calculator help clients see the full financial picture.
Trap #3: Pushing Go-Live Too Soon
Mistake: Going live before your users, data, or processes are ready is a recipe for ERP chaos.
Solution: Adopt a phased go-live approach with pilot testing. Use milestone gates to ensure data validation, user training, and QA are complete.
Trap #4: Choosing the Wrong Implementation Partner
Mistake: Some VARs overpromise and underdeliver—or disappear after go-live. Others just resell software without truly aligning ERP to your business model.
Solution: Vet your ERP partner like you’d vet a CFO. Look for industry certifications, real client reviews, and a long-term support model.
“We come in after failed implementations all the time. The root problem? A partner who didn’t ask the right questions or build for scale.”
– Jesse Guzman
Trap #5: Ignoring User Adoption
Mistake: ERP systems fail not because they’re broken—but because users don’t use them.Solution: Build user training into your timeline and budget. Establish power users, champions, and hands-on sessions across all departments.
Trap #6: Over-Customization
Mistake: Customizing too early or too often can lead to update issues, brittle systems, and skyrocketing support costs.
Solution: Stick with out-of-the-box where possible. Customize only for true business differentiators, not convenience.
Trap #7: Treating ERP as an IT Project
Mistake: When ERP is owned solely by IT, the financial and operational impact gets lost—and adoption suffers.
Solution: Position ERP as a company-wide strategic initiative. Involve finance, ops, and customer-facing teams from day one.
“ERP success happens when the CFO, COO, and CTO are aligned—period.”
– Jesse Guzman
ERP Success in 2025 Starts With Readiness
Avoiding ERP failure starts long before go-live. It starts with understanding your business, aligning leadership, and building a roadmap that focuses on ROI—not just functionality.
At Concentrus, we specialize in rescuing ERP implementations that went sideways—and helping companies build them right the first time.
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References
About Us
Concentrus is a leading provider of innovative cloud-based enterprise resource planning (ERP) solutions, including NetSuite. Our team of NetSuite experts offers a range of services, including NetSuite price analysis, NetSuite training, and NetSuite integration services.
Our goal is to help businesses of all sizes maximize their investment in NetSuite by providing expert NetSuite cost optimization and implementation strategies. With years of experience as a NetSuite partner, our NetSuite administrators and NetSuite consultants are well equipped to help businesses of all sizes with their NetSuite consulting needs.
Whether you're looking for a NetSuite consultant to help with your NetSuite implementation or you need ongoing NetSuite support, Concentrus is here to help.
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